Training Coordinator

Location: Durham, NC, (Hybrid schedule with at least 1 day on-site monthly)
Position Type: Part-Time, Non-Exempt (20 hours per week)
Reports to: Nursing Manager

Background:

Family Connects International (FCI) is an independent 501c3 non-profit, providing training and technical support for the implementation of the evidence-based Family Connects Model, developed at Duke University. Family Connects (FC) is a community- based program supporting new parents in caring for their newborns, offering physical assessments of the postpartum person and infant, addressing questions about caring for a newborn, providing supportive guidance, and helping them access any needed community services or resources.

Occupational Summary:

FCI is seeking a customer service- and detail-oriented Training Coordinator to join our team. The Training Coordinator will play a crucial role in planning and organizing virtual training programs and technical assistance meetings for nurses across the United States. Our nursing team develops content for all training and conducts all training and leads all meetings. Most are held synchronously, with our trainers joining live at the same time as our participants, while increasingly we are also offering asynchronous offerings that will be housed in our learning management system (LMS). The Training Coordinator will manage the logistics for these offerings.

Key Deliverables:

  1. Logistics and Coordination:
    • Coordinate logistics for virtual training sessions, including scheduling trainers for webinars and meetings, scheduling the webinars and meetings, and disseminating the invites to the webinars and meetings.
    • Maintain training calendars and ensure trainers and trainees are aware of all events and any changes.
    • Send out reminders, recordings, handouts, and attendance certificates after each event.
    • Maintain log of all events, including attendance data for participants and trainers.

2. Technology Management

    • Troubleshoot technology issues and provide support to both trainers and participants during training sessions and meetings.
    • Provide technical support to users accessing training materials through the Learning Management System (LMS).
    • Collaborate with our IT specialist as needed for additional technical assistance.

3. Learning Management System

    • Input training materials and content into the LMS for easy access and navigation by participants.
    • Monitor LMS usage and engagement, making recommendations as needed.

4. Evaluation and Reporting

    • Send out surveys after each training activity.
    • Maintain records of survey data.
    • Provide regular reports of survey data to the nurse manager.

5. Collaboration and Communication 

    • Communicate effectively with participants, trainers, and other teams to ensure a seamless and positive training experience.
    • Manage email distribution lists in Outlook.

Required Qualifications:

  • Associate degree, preferably in a related field (education, public health, etc.).
  • Experience coordinating virtual training programs and/or meetings, preferably in health care or nonprofit settings.
  • Advanced proficiency using Microsoft Office Suite (Outlook, SharePoint, TEAMS, PowerPoint, Excel) and Zoom to conduct virtual meetings.
  • Strong organizational and project management skills.
  • Excellent communication, interpersonal skills, and customer service skills.
  • Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

  • Bachelor’s degree in relevant field (education, public health, etc.).
  • Experience using an LMS system to input and manage training materials, specifically iSpring.

Physical Requirements:

  • Extended sitting (up to 8 hours per day).
  • Keyboarding
  • Ability to work in different (changing) locations.
  • Ability to move or lift at least 50 pounds.
  • Ability to climb stairs.
  • Ability to perform duties in an active environment with changes in climate and noise level.
  • Requires regular kneeling, bending, and sitting on the floor.
  • Drive in all types of weather.
  • Ability to travel in air, train, and car up to 15%

Pay Band:

$ 25,000-33,000 per year based on experience at 0.5 FTE (20 hours per week)

How to Apply:

Submit a resume and cover letter to bonnie@familyconnects.org. Please include “Training Coordinator Application- [Your Name]” in the subject line.

At Family Connects International, great ideas are generated by interdisciplinary teams. We support a collaborative environment and value teammates with different ideas, experiences, and perspectives. We believe that having a diverse team makes FCI a more innovative and impactful place to work, and we strive to make FCI a welcoming and inclusive place for all. We do not discriminate on the basis of race, religion, age, sex, national origin, disability status, sexual orientation, or gender identity or expression. FCI is an equal opportunity employer, and we strongly encourage people from diverse racial, ethnic, and cultural backgrounds, LGBTQ+ individuals, and people with disabilities to apply.

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