Careers Archives - Family Connects International

MANAGING DIRECTOR OF SYSTEMS ALIGNMENT & EVALUATION

FCI VISION FOR FAMILIES

The Family Connects International (FCI) team seeks to build lasting community collaborations to ensure equitable outcomes for each and every newborn. FCI trains local community partners on how to provide entrusted care and local referrals for families with newborns using the evidence-based Families Connects Model. As a universally offered program, all the families with newborns in implementing communities can receive a Family Connects home-visit for free.

OCCUPATIONAL SUMMARY

The Managing Director of Systems Alignment and Evaluation will join FCI’s Executive Team with a deliberate focus on applying systems thinking to the scale-up of the Family Connects Model for population level change. The position balances the roles of an executive, strategist, and thought partner. Internally, the work includes building staff competencies for community engagement, implementation science, and evaluation. Externally, the position seeks to connect agencies and stakeholders through shared learning and networking across systems to help ensure a strong start for all families.

The ideal candidate will bring demonstrated expertise and proven success as a practitioner of systems building with a track record of training organizations, institutions, and government entities on how to translate, implement, and scale evidence-based innovations at community, state, and national levels. The Managing Director will report to the Executive Director and provide supervision of the Community Impact Team consisting of Community Alignment Support Specialists, Analytics Specialists, and CQI Specialists.

JOB DESCRIPTION

The FCI Managing Director of Systems Alignment and Evaluation will develop, oversee, and evaluate a comprehensive program to improve community partners’ operations to integrate Family Connects programming into their local continuum of care and support for newborn families. The Managing Director will be responsible for supervising staff in Community Alignment, Continuous Quality Improvement & Training, and Data Analytics within the Community Impact Team.

SPECIFIC TASKS 

Executive Leadership

Defining criteria to expand the reach of the FCI Network
Standardize community partnership best practices for community alignment
Assist in developing a strategy for increasing the eligible birth population of certified partnerships beyond their initial service area
Establish benchmarking approaches for Key Performance Indicators across FCI stages
Lead internal professional development of all staff on implementation science and practice, evaluation, and community engagement
Provide guidance on the development of an FCI Innovation Center to test and evaluate derivatives of the Family Connects Model.
Develop SOW and team support for new FCI Community Partners for their community alignment, reporting, and continuous quality improvement
Design the strategic framework for a data infrastructure related to implementation outcomes that is anchored to the Family Connects Theory of Change and FCI Logic Model
Represent the organization in professional activities including conferences, presentations, and other communications with external stakeholders

Team Supervision

Provide direct programming support for community partnerships that have 2 or more levels of administration for state/city/agency oversight and local community level implementation
Supervise Community Impact functional areas for Community Alignment, Quality Improvement & Training, and Data Analytics by holding weekly update meetings, conducting performance reviews, and professional development goal setting with staff while ensuring cross-functional coordination across teams
Oversee FCI training operations, both internally and externally, for quality assurance of implementation best practices and community alignment including the development of adapted training tools, proprietary guides, and learning collaboratives for supportive behavioral coaching, Collective Impact, and organizational capacity building
Ensure accuracy of Key Performance Indicator Reports internally before authorizing release by Implementation Specialists
Other duties as assigned

RESPONSIBILITIES

Development of a comprehensive work plan for the FCI Network around community alignment, data analytics, and CQI and training
Ongoing and persistent relationship building with FCI community partners
Intensive networking with key stakeholder groups in local communities
Identification of opportunities for local communities to grow and strengthen Advisory Boards
Utilization of data to guide decision making for local operations

POSITION QUALIFICATIONS

Advanced degree of a Masters’ or related experience in relevant fields of public health, policy, social work, education, health behavior, economics, psychology, public administration, or human services
10+ years of documented, successful experience in community development or community organizing
5+ years of a proven track record of systems building on the local-, state-, or federal-level
5-10 years of supervisor experience

DESIRED SKILLS

Excellent interpersonal communication skills
Utilization of Theories of Change and Logic Models
Application of Gantt Charts for Program Management
Familiarity with principles of community-engaged research methods and values
Practice of collective action theories for social change such as Collective Impact and techniques related to supportive behavioral coaching
Working knowledge of the social service system or the ability to quickly develop such knowledge

March 14, 2023

Careers

Medical Director

Background

Family Connects is a universal nurse home visiting program that provides nurse intervention and referral to community resources for families with newborns. We believe that all newborns deserve a warm and secure connection to family and community from the start. And we know that these essential connections are often strongest when care for a family’s social, emotional, and physical health are in place. Too often, however, medical providers and community agencies aren’t well aligned, creating gaps and possibly leading to poor health outcomes. We connect families of newborns to trained nurses and community supports during the critical postpartum period. No family should have to navigate this period of tremendous transition alone, and Family Connects International is invested in the healthiest outcomes for newborns and their families. At Family Connects International, we coach our trusted community partners to provide home visiting services and build relationships with local community agencies and providers.

Our mission is to strengthen connections for families with newborns and link them directly to supportive community care resources. Our vision is equitable outcomes for each and every newborn. We are guided by values of equity, collaboration, and integrity.

Duties

Support Medical Directors of Family Connects programs at community partners across the country, along with FCI Directors of Nursing and Implementation.

Co-develop training materials for new medical directors.
Provide training and ongoing technical assistance for medical directors.
Co-develop model clinical guidelines, presentations, and white papers that medical directors can use in their work.

Support Family Connects International as we provide expert guidance to community partners.

Review training materials developed by nurse trainers as needed.
Co-develop training materials with nurse trainers as needed.
Analyze best practices and trends, and formulate and implement recommendations to improve the quality and safety of the Family Connects model.

Represent Family Connects as an advocate at conferences, in front of legislators, and in other public venues.

Identify appropriate opportunities for presentation, especially at medical conferences.
Make a persuasive case for the role of Family Connects in advancing maternal and infant health.

This role does not include any direct patient care or supervision.

Schedule

8 hours per week (0.2 FTE).
Flexible schedule.
Occasional evening hours required to meet with partners in other time zones.

Required Training

Current State of North Carolina medical license required.
Board certified in Family Medicine, or otherwise board certified to care for both newborns and postpartum mothers.

February 24, 2023

Careers

Community Alignment Support Specialist

FCI trains over 50 community partners in 20 states on how to implement the evidence-based Family Connects (FC) Model that provides family-centered, whole-person integrated care for newborns and their families. Participating communities offer home visits by FC-trained nurses within the first few weeks of birth to promote equitable maternal and infant outcomes and to connect them to local community resources. Family participation is voluntary, free, and an option to all of the community’s residents who have a newborn.

Occupational Summary

The Family Connects International Community Alignment Support Specialist (CASS) is a highly-skilled instructor to community partners and internal implementation specialists on how best to cultivate local relationships with other agencies to ensure families with newborns have a robust, referral network to meet all their needs. This position works within the Community Impact Team and reports directly to the Director of Community Impact.

Duties

Provides guidance, training, and support to FCI’s community partners in a team-based approach with the Implementation Team and Nursing Team to support the community alignment component of the FC Model.

Provide technical assistance on writing Community Alignment Plans, developing Community Advisory Boards, training local Community Alignment Specialists, and creating a resource referral directory.
Co-creates processes to center family voice in continuous process improvement in the implementation of the local FCI programming.

Trains local practitioners on evidence-informed approaches of community engagement, activism, and coalition action for systems building, re-engineering, or transformation.

Offers strategic support through cohort calls, partner-specific support calls, and individualized coaching sessions for local staff and/or stakeholders.
Develops and updates guidance documents for community alignment for community partners, including the Community Alignment Guide, training materials, and other informational and educational materials.
Creates or adapts content for FCI Learning Management System on key frameworks for community/coalition building such as Collective Impact.

Advises community partners on how to strengthen their local networks of agencies and systems with data-informed strategies for coordination and capacity-building using insights from FCI data systems and local administrative data.

Convenes local stakeholders to facilitate reviews of local assets and gaps to develop strategies for promoting equitable outcomes for each and every newborn.
Creates, reviews, and/or provides feedback on community alignment reports for community partners- as needed.

Serves as an internal subject matter expert by providing implementation specialists education, tools, and process improvements for community alignment, including the Community Alignment Manual to support internal FCI staff in their direct support to community partners.

Ensure quality of FCI’s support in the community alignment space by providing monthly structured reviews and learning questions for KPIs.
Present on community alignment at internal and external forums.

Required Qualifications

Education/Training: Master’s degree in public administration, urban planning, business, social psychology, public health or a related field (for example, social work, policy) or equivalent experience.
Minimum of five (5) years in leadership roles for community engagement, systems improvement, facilitation, and/or professional training.
Two (2) or more years of demonstrated experience leading community initiatives for social change and/or public health programming.
Advanced proficiency with project management tools and approaches for managing complex projects.
Documented samples of content development, publications, and/or organizational resource aids (such as one-pagers, presentations, web postings) to support knowledge transfer via virtual or in-person training sessions.
Awareness and practice of Diversity, Equity and Inclusion strategies within community settings.

Additional Preferred Skills

Strong cultural humility and affinity for multicultural environments.
Driven leadership style for managing large scale, highly-visible, fast-paced, complex projects.
Excellent written and oral communication skills, including experience writing project reports and grant proposals.

Travel: May have up to 10% travel expectation if travel conditions are favorable based on CDC recommendations.

Salary: $65,000-85,000 for 3 bands of Expert (0-5yrs direct experience), Advanced (5-10yrs direct experience), or Senior (10yrs or more direct experience).

FCI is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

January 30, 2023

Careers

Implementation Specialist

FCI VISION FOR FAMILIES

The Family Connects International (FCI) team seeks to build lasting community collaborations to ensure equitable outcomes for each and every newborn. FCI trains local community partners on how to provide entrusted care and local referrals for families with newborns using the evidence-based Families Connects Model. As a universally offered program, all the families with newborns in implementing communities can receive a Family Connects home-visit for free.

Occupational Summary: The Family Connects International Implementation Specialist delivers a range of direct implementation supports, including serving as the lead expert of the Family Connects evidence-based model to community partners. This position may also lead or assist with the development of implementation tools, measures, processes and learning resources that may be useful to community and state partners or to team members providing implementation support. This position supports development of the scope of work and contracting process for new or renewing contracts, manages the community partnership relationship through the phases of development from inquiry through to expansion and serves as the lead point of contact for community partners in the Family Connects community partner network. This position serves as a member of the Implementation team and is supervised and supported directly by the Senior Manager, Implementation Operations, who reports to the Associate Director of Community Partnerships.

Responsibilities

Provide support and guidance to community partners throughout the implementation phases of the Family Connects evidence-based model, including the planning and facilitation of regular monthly or bi-weekly technical assistance calls;
Manage multiple complex timelines, including documentation and reporting of key contract deliverables;
Collaborate with FCI cross-functional team members to ensure coordination and alignment of internal resources;

Prepare for, lead and/or actively participate in implementation process improvement work groups, model presentations, and/or conferences;
Attend all FCI required meetings and training sessions, including a monthly in-person all staff meeting, participating and/or facilitating as necessary;
Interaction with all FCI colleagues and community partners in a highly collaborative and professional manner;
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel.
Required Qualifications:
- Education/Training: Master’s degree in a relevant field (e.g., healthcare administration, public policy, public administration, social work, psychology, or public health with quality improvement/systems emphasis) or equivalent work experience and with proficiency in implementation science and project management.
- Ability to attend on-site meetings 1-2 times each month. Additional on-site days and travel as determined by supervisor and/or leadership.

*Preference given to candidates who meet the criteria for Advanced or Senior Implementation Specialist

Implementation Specialist, Senior

6- years or more of experience in program management including in a leadership capacity
At least 6 years of experience in a senior role leading teams and managing staff in providing technical support
At least 6 years of experience in stakeholder engagement and facilitation
Proficiency level knowledge of implementation science with proficiency in project management, leadership, and quality improvement

Implementation Specialist, Advanced

3-5 years or more of experience with increasing responsibility in program management, including in a leadership role
3-5 years or more of experience with increasing responsibility in an implementation role for an evidence-based model across multiple communities of varying size and complexity
3 years or more of experience in stakeholder engagement and facilitation including leading high-level meetings
Demonstrated proficiency in complex implementation planning and working knowledge of project management, leadership, and quality improvement

Implementation Specialist

1-3 years of experience in the implementation of an evidence-based model with increased responsibility 1-3 years of experience providing technical support and consultation
Growing proficiency in implementation planning, project management, stakeholder engagement and quality improvement

Travel Requirements: This position may require up to 15% travel.

Physical Requirements: Extended sitting (up to 8 hours per day). • Keyboarding, • Ability to work in different (changing) locations. • Ability to move or lift at least 50 pounds. • Ability to climb stairs. • Ability to perform duties in an active environment with changes in climate and noise level. • Requires regular kneeling, bending, and sitting on the floor. • Drive in all types of weather. • Ability to travel by air, train, and car.

Salary: $60,000-80,000 based on experience

FCI is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

January 19, 2023

Archive for: Careers

Occupational Summary

Duties

Required Qualifications

Additional Preferred Skills

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